Customer Success Manager
- Location
- New York City, NY · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 3+ years
- Listed
- 30 days ago
Skills & highlights for this role
- customer success management
- account management
- customer health tracking
Also useful
- audit workflows
- renewals and expansion
Stated benefits & perks
- Health
- Dental
- Vision
- Unlimited pto
The Role
We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.
You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.
Why This Role Matters
Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.
The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.
What You'll Do
- Own day-to-day customer relationships after onboarding
- Track customer health, adoption, renewals, and expansion signals
- Run regular customer check-ins and QBRs
- Coordinate with Audit Engineers on workflow questions and customer feedback
- Identify customer risks and escalate appropriately
- Partner with Sales on expansion opportunities
- Partner with Product on recurring customer needs
- Maintain strong account documentation and internal visibility
- Help build repeatable CS playbooks and customer health processes
Who You Are
- 3+ years of customer success, account management, implementation, or consulting experience
- Experience in B2B SaaS or workflow-heavy customer environments
- Strong communication and relationship-building skills
- Highly organized and proactive
- Comfortable managing multiple customers and stakeholders
- Strong customer empathy and commercial awareness
- High ownership and follow-through
Bonus
- Experience in accounting, audit, compliance, fintech, or professional services
- Experience with AI-native products or workflow automation
- Experience working with enterprise or mid-market customers
- Experience supporting renewals, expansion, or onboarding
- Experience at a fast-moving startup
The Environment
- 5 days a week on-site in NYC - no remote or hybrid
- Startup hours and pace - this isn't a 9-to-5
- Flat structure, no hierarchy - everyone ships
- High ownership - you own outcomes, not just tasks
Benefits
- Unlimited PTO
- Wellhub Platinum membership
- Comprehensive health, dental, and vision coverage
- Free company dinner every day
About Clark
Clark is building the trust infrastructure for the AI economy.
We're starting with audit and accounting workflows-high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.
From Clark's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Success Manager job at Clark located?
This Customer Success Manager position at Clark is located in New York City, NY (On-site). Always check Clark's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Success Manager at Clark?
For the Customer Success Manager role, Clark highlights 3+ years of relevant experience; experience with customer success management, account management, customer health tracking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Success Manager position at Clark?
This listing links directly to Clark's Ashby application page. You can apply directly on Clark's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.