Customer Success Manager

About the role

We’re looking for a proactive, relationship-driven Customer Success Manager to join our team at CoreBridge. As a CSM, you’ll work directly with customers to ensure they’re not only successful using our platform, but thriving with it. You’ll guide onboarding, support adoption, and act as a strategic partner to help customers get maximum value from their CoreBridge system.

This is a full-time, fully remote position, open to candidates anywhere in the U.S. At CoreBridge, You’ll join a forward-thinking team that’s constantly improving the customer journey using automation, insights, and new ways of working. If you love building relationships, solving problems, and finding creative solutions using the latest tools (including AI) you’ll feel right at home here.

What you'll do

• Own the post-sale relationship with a portfolio of CoreBridge customers
• Lead onboarding and implementation in close collaboration with our training and support teams
• Help customers achieve measurable results with CoreBridge and ensure goals are aligned
• Proactively monitor account health and engagement using tools and dashboards
• Respond to customer questions and needs in a timely professional way
• Collaborate with Support, Product, and Engineering to solve complex customer issues
• Identify churn risks, upsell opportunities, and ways to drive long-term value
• Recommend creative solutions, often using AI tools or process changes, to improve customer outcomes
• Document customer feedback and contribute to improvements across the platform

Qualifications

• Excellent communication skills with the ability to simplify technical topics for non-technical audiences
• Strong problem-solving instincts, with a bias toward action and results
• Tech-savvy and comfortable learning new software, tools, and workflows
• Curious mindset: you enjoy asking questions, uncovering root causes, and finding better ways to work
• A passion for customer success and a genuine desire to help others succeed
• Familiarity with SaaS platforms, CRM systems, or customer lifecycle management (a plus, not a requirement)
• Openness to using modern tools like AI copilots, Loom, Teams, Salesforce, etc.
• Self-starter with the ability to work independently and prioritize effectively in a remote environment
• 1–2 years in customer-facing roles preferred, but not required. We’re open to hungry, high-potential candidates

• About Company ---

Additional information

CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world.

Our all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting.

We’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.