Customer Success Manager
- Pay
- $100,000 – $125,000 per year
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Listed
- 20 days ago
Skills & highlights for this role
- enterprise customer success
- SaaS account management
- cross-functional collaboration
Also useful
- supply chain industry experience
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Unlimited pto
What you'll be doing
- Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
- Understand white-space and work to identify and/or develop upsell opportunities
- Advocate customer needs/issues cross-departmentally
- Manage account escalations
- Advocate internally for customer needs and connect on priorities
Basic Qualifications
- At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
- Excellent ability to multitask and prioritize workload
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Ability to travel 10% or more of the time
Preferred Qualifications
- Supply Chain industry experience
Compensation
The expected annual base salary range for this role is $100,000 - $125,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
Benefits
- FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
- To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
- Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
- Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity.
- We're always listening for new ways to support everyone in and out of the office.
Benefits include
- Medical, Dental & Vision benefits starting on first day of employment
- 401k Retirement savings with employer match
- Bonus and incentive compensation as well as employee stock option program
- Employer paid life insurance and short term disability insurance
- Generous PTO, global recharge days, and volunteer days
- Paid parental leave for all parents
- Family planning and inclusive wellbeing resources
- Technology reimbursement
- Commuter benefits for in-office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities
About FourKites
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint.
As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.
About the team
Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created "raving fans" of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer's satisfaction and retention.
About FourKites
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets.
This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.
FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.
If you are a California resident, here is our California Applicant Privacy Notice.
Equal opportunity and legal notices
FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.
From FourKites's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Success Manager role at FourKites, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Customer Success Manager role at FourKites?
The Customer Success Manager posting at FourKites states compensation of $100,000 – $125,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on FourKites's official career site.
Where is the Customer Success Manager job at FourKites located?
This Customer Success Manager position at FourKites is located in Chicago, IL (On-site). Always check FourKites's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Success Manager at FourKites?
For the Customer Success Manager role, FourKites highlights 3+ years of relevant experience; experience with enterprise customer success, SaaS account management, cross-functional collaboration. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Success Manager position at FourKites?
This listing links directly to FourKites's Greenhouse application page. You can apply directly on FourKites's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.