Customer Success Manager

About the role

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers.

• 'Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers' post-sale journey
• Work closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion
• Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully
• Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs
• Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
• Build credibility, relationships, and influence C-level stakeholders by advocating our 'Customers for Life' philosophy

Key Requirements

• Professional written and spoken fluency in English, with excellent communication skills
• Proactive approach and positive attitude
• Organized, focused and with an attention to detail
• Ability to prioritize and manage time effectively
• Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.