Customer Success Manager
- Pay
- $140,000 – $160,000 per year
- Location
- Boston or NYC · Hybrid
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 3+ years
- Listed
- 31 days ago
Skills & highlights for this role
- healthcare customer success
- project management
- EMR implementation
- stakeholder relationship management
Also useful
- RCM
- CDI
- Smartsheet
- Notion
- Slack
What you'll do
- Own existing customer relationships to create successful partners
- Serve as the primary point of contact for customer, including questions, issues and escalations
- Proactively identify opportunities to drive customer satisfaction and retention
- Manage cross functional efforts in service of customer success, including
- Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
- Help build internal processes and playbooks as we scale the function
What you'll need
- 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, evolving startup environment
- Strong project management instincts; ability to drive despite ambiguity
- Curious, proactive, and energized by solving complex problems
- You're looking forward to working with our in-person teams in Boston or New York City (this role is hybrid three days per week in either location).
What we'd love to see
- Exposure to clinical or related workflows (RCM, CDI)
- Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
- Experience implementing in EMRs
Pay and benefits
Expected compensation range for this role is $140,000-160,000. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made.
If you are excited about this role, we encourage you to apply even if you don't feel that you meet every single requirement. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways. We welcome diverse perspectives, rigorous thinking, and fearlessness in challenging the status quo.
Join us and help us transform healthcare with AI.
About us
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases.
For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.
Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals.
You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.
Here's a collection of articles about our product, mission, recent funding round, etc.
Equal opportunity and legal notices
Layer Health is committed to fostering an environment of inclusion that is free from discrimination. We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.
From Layer Health's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Success Manager role at Layer Health?
The Customer Success Manager posting at Layer Health states compensation of $140,000 – $160,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Layer Health's official career site.
Where is the Customer Success Manager job at Layer Health located?
This Customer Success Manager position at Layer Health is located in Boston or NYC (Hybrid). Always check Layer Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Success Manager at Layer Health?
For the Customer Success Manager role, Layer Health highlights 3+ years of relevant experience; experience with healthcare customer success, project management, EMR implementation, stakeholder relationship management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Success Manager position at Layer Health?
This listing links directly to Layer Health's Greenhouse application page. You can apply directly on Layer Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.