Customer Success Manager

The Opportunity

We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team - you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.

What You’ll Do

• Support new brand onboardings - help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
• Assist in developing playbooks - contribute to the library of use cases and best practices that help brands win with OuterSignal
• Help brands with setup and training - lead working sessions with brand teams to walk through the platform and drive adoption
• Monitor account health - track usage across your book of accounts and flag risks or opportunities to the team
• Handle customer support - serve as a first point of contact for questions, troubleshooting, and escalations
• Help surface product insights - document customer feedback and share patterns with the team to inform the product roadmap
• Learn the business - develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

What We're Looking For

• 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
• Genuine interest in eCommerce, DTC brands, or marketing technology
• Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus - but not required
• Strong communicator, both written and verbal - you can explain things clearly and follow through consistently
• Organized and detail-oriented - you can manage multiple customers at once without things falling through the cracks
• Curious and coachable - you ask good questions, take feedback well, and want to grow fast
• Comfortable in ambiguity - you don't need everything figured out to get started

What We Offer

• Impact: Join at the ground floor where your work directly influences company trajectory
• Growth: Rapid company growth creates exceptional learning and advancement opportunities - this role is designed to grow with you
• Flexibility: Remote-first culture with autonomy over your work
• Team: Work directly alongside the founding team
• Mission: Revolutionizing the way brands understand and market to their customers

How to Apply

Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.