Popl Co
Enterprise SaaSDirect Ashby career site

Customer Success Manager

Location
Remote (US)
Job type
Full-time
Level
Mid-level
Experience
3+ years
Listed
23 days ago

Skills & highlights for this role

  • customer success management
  • account management
  • CRM tools
  • QBRs and health checks

Also useful

  • Salesforce
  • HubSpot

Stated benefits & perks

  • Health
  • Unlimited pto
  • Wellness credit

About the Role

As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.

What You’ll Do

  • Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
  • Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success.
  • Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
  • Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
  • Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
  • Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
  • Advocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
  • Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
  • Process Creation: Help create and standardize customer success best practices.

What We’re Looking for

  • Experience: 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
  • Industry knowledge: Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR.
  • Customer focus: Passion for understanding customer needs and aligning solutions to deliver measurable outcomes.
  • Relationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.
  • Proactive mindset: Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively.
  • Data-driven: Comfortable using data to track customer health, measure success, and inform decision-making.
  • Tools expertise: Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
  • Methodologies: Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes.

Who We Are

Popl is defining a new category we call In-Person Go-To-Market.

We help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.

In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.

Why Join Us?

  • Be part of a rocket-ship startup redefining how professionals connect and grow.
  • Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
  • Make a measurable impact in a role critical to our long-term success.
  • Fully remote
  • Competitive salary
  • Meaningful equity
  • Full insurance & benefits
  • Unlimited PTO
  • $150 monthly wellness credit
  • Constant daily learning
Equal opportunity and legal notices

Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Read the original posting

From Popl Co's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Success Manager job at Popl Co located?

Yes, this Customer Success Manager opening at Popl Co is listed as Remote (US). Always check Popl Co's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Success Manager at Popl Co?

For the Customer Success Manager role, Popl Co highlights 3+ years of relevant experience; experience with customer success management, account management, CRM tools, QBRs and health checks. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Success Manager position at Popl Co?

This listing links directly to Popl Co's Ashby application page. You can apply directly on Popl Co's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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