Customer Success Manager

About the Role

Teikametrics is seeking an experienced Customer Success Manager to drive customer retention, renewals, and revenue growth across our Strategic Business Segment (SBS).

This role combines eCommerce and retail media expertise with strategic account management and commercial ownership. You will build trusted relationships with enterprise brands, advise executive stakeholders, and translate advertising performance into actionable growth strategies using Teikametrics' AI-powered technology and managed services.

We are looking for a proactive strategic partner who can anticipate customer needs, mitigate risks, identify expansion opportunities, and deliver measurable business outcomes.

Success in this role requires balancing exceptional customer advocacy with commercial accountability, strategic thinking, and operational discipline.

Strategic Customer Management

• Own a portfolio of enterprise accounts, serving as the primary advisor for customer strategy, performance, and growth.
• Build trusted relationships with Director, VP, SVP, and C-level stakeholders.
• Develop customer success plans and lead strategic business reviews, executive presentations, and growth planning.
• Navigate escalations, address performance challenges, and proactively recommend strategies that improve customer outcomes.

Retention & Revenue Growth

• Own customer retention, renewals, and expansion opportunities while protecting recurring revenue.
• Analyze advertising and marketplace performance to identify risks, opportunities, and actionable growth recommendations.
• Partner with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and resolve complex challenges.
• Leverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency.

Who You Are

• 5+ years in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.
• Proven success managing enterprise accounts, driving renewals and expansion, and mitigating churn.
• Strong knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.
• Experience advising senior stakeholders, leading business reviews, and handling commercial negotiations.
• Ability to interpret advertising performance data and translate insights into strategic recommendations.
• Familiarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management.

Skills & Competencies

• Relationship Management: Build trusted, long-term executive partnerships.
• Commercial Acumen: Understand retention, renewals, expansion, and customer ROI.
• Strategic & Analytical Thinking: Turn data into actionable business recommendations.
• Executive Communication: Influence stakeholders and navigate difficult conversations.
• Operational Excellence: Manage priorities and deliver on commitments.
• Technology & Ownership: Leverage AI and automation while taking accountability for customer outcomes

Pay and benefits

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to: skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes potential opportunities for bonus or commissions, and equity grants. Speak with your recruiter for more information.

More Than Just a Job

Everyone's work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika:

• Competitive cash (we don't discount based on location)
• A robust benefits package effective on day one!
• Generous stock option packages and investment opportunities
• Unlimited Paid Vacation Policy
• Flexible work schedule - work when you're most productive and effective!

Beware of Recruitment Scams

Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Pay Range $79,000 - $125,000 USD