CybersecurityDirect Ashby career site

Customer Success Manager

Location: Kansas City, MO (Remote)
Job type: Full-time
Level: Mid-level
Experience: 3+ years
Education: Bachelor's degree
Listed: 23 days ago

Skills & highlights for this role

customer success
cybersecurity principles
incident response

Also useful

SIEM
EDR
SOAR
Google SecOps

Job Responsibilities

Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Required Skills & Qualifications

Technical & Industry Expertise

3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
Strong understanding of cybersecurity principles, threat detection, and incident response.
Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus.

Customer-Focused Skills

Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.
Strong problem-solving and analytical skills to identify customer pain points and deliver solutions.
Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner.

Soft Skills

Highly organized with strong project management capabilities.
Ability to work independently while collaborating effectively with internal teams.
Passion for helping customers succeed and a proactive approach to relationship management.

Education

Bachelor’s degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).
Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus.

Company Overview

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.

We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round - joining now comes with limited risk and unlimited upside

As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success.

Location: Overland Park, KS or Sarasota, FL metro area. Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro area.

This role is perfect for those eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably-imagine lower taxes amplifying your success!

For candidates who embody the rare "10x of 10x" talent, we offer the flexibility of fully remote work. If you are an exceptional, unrivaled force in this role and prefer not to relocate at this time, we encourage you to apply for this remote-first position. Please be aware that the competition for these remote roles is exceptionally fierce, and the standards for selection are significantly higher.

Why Join Us?

Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
Collaborate with a talented and innovative team focused on continuously improving security operations.
Competitive salary and benefits package.
A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.

If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!

Read the original posting

From TENEX.AI's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Customer Success Manager job at TENEX.AI located?

Yes, this Customer Success Manager opening at TENEX.AI is listed as Kansas City, MO (Remote). Always check TENEX.AI's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Success Manager at TENEX.AI?

For the Customer Success Manager role, TENEX.AI highlights 3+ years of relevant experience; a bachelor's degree; experience with customer success, cybersecurity principles, incident response. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Success Manager position at TENEX.AI?

This listing links directly to TENEX.AI's Ashby application page. You can apply directly on TENEX.AI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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