Customer Success Manager

What you will do

We're looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership.

In this high-impact role, you'll serve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success. You'll develop deep partnerships within your accounts, identify new opportunities to add value, proactively manage renewals, and align think-cell usage with strategic business goals. This is an ideal role for someone who excels at building executive relationships, influencing without authority, and turning customer satisfaction into measurable growth.

If you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale-we want to hear from you.

Key Responsibilities

• Own a portfolio of think-cell's most strategic accounts.
• Serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value.
• Partner with champions and executive sponsors to drive product adoption, resolve issues, and uncover new use cases.
• Orchestrate executive business reviews, track adoption metrics and align on success plans.
• Monitor account health and proactively mitigate churn through deep engagement and value delivery.
• Identify opportunities to evangelize new features or product enhancements within high value accounts.

Your profile

• Bachelor's, Master's degree in Business or related relevant field.
• 3-6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies.
• Experience navigating large, complex customers and partnering with technical and executive stakeholders.
• Excellent relationship building skills and a proactive approach to customer engagement.
• Organized and highly accountable with a bias towards action.
• Strong ability to communicate value and navigate customer organizations with precision.
• Understanding common GTM tools (e.g. Salesforce.com, Outreach.io) is a plus
• Appreciation of our product - willingness to understand think-cell's product and value is a must (don't worry, it's very intuitive); experience with think-cell is a plus
• Hybrid: Willingness to work on-site in, minimum of 3 days/week - NYC office (opening soon).
• Executive presence, ability to influence, build rapport, and excellent communication skills.
• We believe in a human hiring process, every application is personally reviewed.

Why is think-cell the right place for you?

At think-cell, we're not just building innovative software - we're empowering over 1.3 million business users across 35,000 companies, including the world's top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation.

Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we're looking for talented individuals who can help us shape the future of business productivity.

Join Our Journey

We encourage you to apply even if you don't meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.

Joining us means more than just a job - it's an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.

Compensation

think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this position, we anticipate paying OTE of $130K - 160K/yr. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.

Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).

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