Customer Success Manager

What You Will Do

• Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
• Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
• Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
• Analyze campaign data to identify trends, insights, and areas for improvement
• Collaborate with internal teams to implement optimizations and troubleshoot issues
• Develop strategic plans to enhance campaign performance and achieve client KPIs
• Prepare and deliver regular performance reports, providing insights and recommendations
• Proactively identify growth opportunities within accounts and contribute to long-term success planning
• Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
• Provide feedback to inform product development and feature enhancements

What We Will Need

• 3+ years of experience in customer success, ad operations, or programmatic campaign management
• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
• Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
• Proven success in driving client growth, retention, and satisfaction
• Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
• Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
• Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
• Experience mentoring junior team members and collaborating effectively across functions
• Bachelor's degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

Benefits

Just a few of the benefits waiting for you at Verve:

• Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances
• Support your long-term financial security with our 401(k) Retirement plan with company match
• Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting
• Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more
• Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year
• Enjoy peace of mind with paid Parental Leave for life's important milestones
• … and even more reasons to join us!

Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

• We're open to allowing the right person to learn our industry on the job.
• We welcome diversity and non-traditional paths into all of our roles.
• We believe in hiring the right person as opposed to the right combination of keywords.

Communications regarding your application will only come from @jungroup.com or @verve.com email addresses.

Salary Range $90,000—$105,000 USD

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