Customer Success Manager

About the Role

We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.

In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.

You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

What You'll Do

Own Revenue & Account Growth

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
• Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
• Monitor account performance against forecasts and identify risks and opportunities early

Drive Strategic Client Engagement

• Serve as the primary point of contact and trusted advisor for assigned accounts
• Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
• Develop a deep understanding of partner KPIs, monetization strategies, and success metrics

Deliver Performance & Insights

• Analyze campaign and platform performance to provide proactive, data-driven recommendations
• Identify optimization opportunities and drive execution in partnership with internal teams
• Translate data into clear, actionable insights that align with client goals

Lead Account Operations & Execution

• Own account planning, reporting, and overall account health tracking
• Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
• Lead platform demos, onboarding, and training sessions to drive adoption and value realization

Collaborate Cross-Functionally

• Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
• Support RFP responses and strategic opportunities in partnership with Sales
• Surface client feedback and insights to inform product and operational improvements

Requirements

• 4-7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
• Demonstrated ability to drive renewals and grow revenue within existing accounts
• Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
• Experience managing multiple accounts with competing priorities and deadlines
• Data-driven mindset with the ability to translate performance into strategic recommendations
• Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
• Excellent written and verbal communication skills

Preferred

• Experience in digital media, ad tech, or publisher ecosystems
• Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
• Basic understanding of HTML and campaign setup processes

Benefits & Perks

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

Salary Range

The salary range for this role is $110,000 - $120,000.00, depending on location and experience.

People & Culture at Zeta

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another.

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