Merge
Direct Ashby career site

Customer Success Manager, Commercial

Pay
$110,000 – $150,000 per year
Location
New York, NY
Listed
Today

What you will do

  • In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively
  • You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
  • The expectation will be to manage 40-50 commercial customers
  • Your goal will be to ensure customer satisfaction as a whole, enhance customer experience working with Merge, help identify upsell opportunities, and play a key part in supporting customer contract renewals

The ideal candidate will have

  • A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products
  • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
  • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
  • An entrepreneurial mindset - in a fast-moving startup environment, priorities shift and playbooks don't always exist; you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes
  • Team player and passion for collaboration

Compensation

  • The cash compensation range for this role is $110,000-$150,000 OTE (base + variable compensation)
  • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package

Benefits

  • Unlimited PTO + 10 company holidays
  • Pre-Tax commuter benefits
  • 100% covered health, vision, and dental insurance
  • 401K Plan
  • $200 one-time home office stipend
  • In office snacks and free dinner when working past 7pm

About Merge

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.

Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product.

Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience.

Read the original posting

From Merge's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.

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Common questions

What is the salary for the Customer Success Manager, Commercial role at Merge?

The Customer Success Manager, Commercial posting at Merge states compensation of $110,000 – $150,000 per year. Final pay may depend on location, experience, and interview evaluation on Merge's official career site.

Where is the Customer Success Manager, Commercial job at Merge located?

This Customer Success Manager, Commercial position at Merge is located in New York, NY. Always check Merge's application page for specific state eligibility or relocation policies.

How do I apply for the Customer Success Manager, Commercial position at Merge?

This listing links directly to Merge's Ashby application page. You can apply directly on Merge's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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