Aerospace & DefenseDirect Greenhouse career site

Customer Success Manager, Global Tech Touch

Pay: $73,760 – $92,240 per year
Location: Arlington, VA
Job type: Full-time
Level: Mid-level
Listed: 23 days ago

Skills & highlights for this role

Salesforce
contract renewal
sales negotiation

Stated benefits & perks

Health
Dental
Vision
Parental leave
Tuition

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role

The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships in the EMEA and AMER region. The mission will be to retain and expand customers efficiently through Planet's low-touch model.

The ideal candidate is a self-starter, creative thinker and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client's investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer's go-to Planet ambassador.

This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, VA office 3 days per week.

Impact You'll Own

Ensure that customers are in a position to adopt and see the value of our products
Provide a low-touch onboarding and training experience
Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet's low-touch model
Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
Work closely with Finance, Product, Sales and other teams across the company
Set the right expectations for clients and partners and redirect them to the appropriate resources
Initiate negotiations and execute timely contract renewals and expansions
Identify opportunities for upselling or expanding the use of the product or services

What You Bring

2+ years of relevant work experience
Bachelor's Degree in relevant field
Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)
Experience working with GIS applications (QGIS, ESRI, GEE etc.)
Excellent verbal and written communication skills in English, the language of the company
Ability to successfully communicate and coordinate with international customers & sales team
Creative problem solving skills and proactive work style
Ability to multitask and prioritize job requirements
Aptitude to adapt to change

What Makes You Stand Out

Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewal
Sales negotiation skills

Application Deadline

11:45p / 23:45 PT on the date stated below.
Applications are reviewed on a rolling basis.
This posting may be removed earlier than projected if a suitable pool of applications has been received.
For this reason, we recommend applying as soon as you are able to.

Benefits While Working at Planet

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off

Compensation

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This role is eligible for commission.

US National Salary Range $73,760—$92,240 USD

Equal opportunity and legal notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.

We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply!

At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.

Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Know Your Rights.

Accommodations

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments.

However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification.

If an AI tool or similar technology is desired as an accommodation, please contact with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Read the original posting

From Planet's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Customer Success Manager, Global Tech Touch role at Planet, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.

Start free with 5 tailored applications a month Chrome extension For AI assistants Pricing How Rolev.ai compares How Greenhouse screens applications

Similar roles

All Customer Success Manager jobs

Common questions

What is the salary for the Customer Success Manager, Global Tech Touch role at Planet?

The Customer Success Manager, Global Tech Touch posting at Planet states compensation of $73,760 – $92,240 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Planet's official career site.

Where is the Customer Success Manager, Global Tech Touch job at Planet located?

This Customer Success Manager, Global Tech Touch position at Planet is located in Arlington, VA. Always check Planet's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Success Manager, Global Tech Touch at Planet?

For the Customer Success Manager, Global Tech Touch role, Planet highlights experience with Salesforce, contract renewal, sales negotiation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Success Manager, Global Tech Touch position at Planet?

This listing links directly to Planet's Greenhouse application page. You can apply directly on Planet's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

Tailor resume & apply Company site