Customer Success Manager - Self Service
- Pay
- $65,000 – $70,000 per year
- Location
- Mobile, us
- Listed
- Today
About the role
We currently have an opportunity open for a Self Service Customer Success Manager. We offer an exciting, fast-paced remote work environment, and this position is key to our customer experience. We are looking for someone who will make an immediate impact on our team and company.
- Own a portfolio of 200-250 Self Service accounts and drive engagement through structured touchpoints
- Support onboarding, training, and proactive outreach
- Monitor account health to identify usage gaps and surface risks to create and execute mitigation plans
- Promote self-service tools and resources to support adoption
- Maintain high customer satisfaction and deliver usage-based value that supports retention and growth
- Take ownership of assigned projects and initiatives, managing them from start to finish. Additional responsibilities beyond those listed may be assigned to support team and organizational goals.
Qualifications & Requirements
- 2+ years in customer success, onboarding, or customer-facing roles
- Experience in SaaS, hardware, or technology setting
- Able to manage a large customer base using automation tools and CRM platforms
- Analytical mindset with experience interpreting usage metrics
Additional Information: Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
About the Company
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Our values define how we work as a team
Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at
People. Connected.
Equal opportunity and legal notices
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
From Quadient's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Success Manager - Self Service role at Quadient?
The Customer Success Manager - Self Service posting at Quadient states compensation of $65,000 – $70,000 per year. Final pay may depend on location, experience, and interview evaluation on Quadient's official career site.
Where is the Customer Success Manager - Self Service job at Quadient located?
This Customer Success Manager - Self Service position at Quadient is located in Mobile, us. Always check Quadient's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Success Manager - Self Service position at Quadient?
This listing links directly to Quadient's SmartRecruiters application page. You can apply directly on Quadient's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.