Customer Success Onboarding Manager

About This Role

As a Customer Success Onboarding Manager, you will own the onboarding experience for large, complex enterprise customers. You will act as a trusted advisor, guiding organizations through both the technical implementation and the organizational change required for a successful Hoxhunt launch.

You will work closely with Sales, Customer Success, Product, Engineering, and Technical teams to ensure a seamless transition from pre-sales through onboarding and into long-term success. In parallel, you will help evolve and scale our enterprise onboarding frameworks, playbooks, and processes to support our continued global growth. This is a senior, highly visible role for someone who thrives at the intersection of enterprise technology, stakeholder alignment, and customer transformation.

What You’ll Do

• Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live.
• Own and guide technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
• Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements.
• Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
• Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption.
• Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.

What We're Looking for

• 3-5 years of experience in customer onboarding, implementation, technical account management, or a similar customer-facing role, ideally in B2B SaaS.
• Strong enterprise stakeholder management. You have experience leading complex onboarding projects with senior leaders, security teams, IT, and project owners across regions. You can align people with different priorities and keep decisions moving.
• Experience working cross-functionally with internal teams, such as Product, Support, Sales, and Customer Success, to resolve issues and improve the customer onboarding experience.
• Executive presence and clear communication. You can lead a room, communicate confidently with demanding stakeholders, and tailor your message to both technical teams and executive sponsors.

Bonus Points

• Experience in cybersecurity, security awareness, or human risk management.
• Have hands-on experience in areas such as M365, SSO, SCIM, or identity integrations.
• Have helped build or scale onboarding frameworks in a fast-growing SaaS company.

Who You’ll Work with

• At Hoxhunt, we don't just build software.
• We build behavior change on a global scale.
• With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.

• You’ll join a high-performing team focused on growing our presence in North America.
• The Minneapolis office is a hub for collaboration, where people work closely together, share ideas openly, and support each other in getting results.
• It’s a hands-on environment where you’ll have visibility into the business and the opportunity to make an impact early.

What You Can Expect from US

• Compensation: Annual base salary of $95k-$110k depending on experience, plus a competitive commission model with on-target earnings of $115k-$125k.
• Working ways: We work in a flexible, hybrid setting. Most roles include regular in-office time, typically two to three days per week.
• High performance meets high humanity: We’re a high-performing team with ambitious goals and a strong focus on impact. Just as important, we create an environment where people feel supported, respected, and empowered to succeed together.
• Authentic trust & autonomy: We hire great people and trust them to do great work. You’ll find a culture that values autonomy, giving you the space to take real ownership, drive impact, and help shape things early on.
• A product you can be proud of: It is incredibly rare in cybersecurity to build an award-winning product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
• The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more.

• Recruitment Process
• We want to get to know you and how you think!

Our interview process typically includes

• Initial virtual interview with Talent Acquisition (30 min, remote)
• Virtual interview with the Hiring Manager (45 min, remote)
• Final panel interview at our office in Edina, MN (1 hour, onsite)
• Offer
• References & Background Check