Customer Success Representative I (West Coast)

About the role

• Title: Customer Success Representative I (West Coast)
• Location: Statewide Multi Use, OR
• Job Requisition ID: Req-272140
• Time Type: Full time

Job Description Summary

Acquires sales skills and product knowledge to perform entry level sales activities at the store level (merchandising, displays, set-ups, order writing, distribution, stock management) or to support account sales (preparing background sales call information/research and follow up), Typically calls on and makes recommendations to grocery supervisors and small, local customers or works with experienced sales representative on account or operator sales within assigned geography. May call on prospects to enhance business development.

About the role

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.
• Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field-ready materials, and innovation launches with follow-up.
• Act as a connector across teams to drive alignment and solution-focused execution.
• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide foodshow support when needed to help drive engagement and execution.

Basic & Preferred Qualifications

• Education: Bachelor's degree in business, Marketing, or a related field preferred.
• Experience: 1-2 years of related sales or customer-facing experience in the foodservice industry
• Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen: Demonstrated business and financial management skills with a strategic, results-oriented mindset.
• Customer Focus: Proven customer-centric approach with a strong focus on delivering an exceptional customer experience.
• Travel is up to 15% (local with occasional overnight).

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services - mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

• The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs.
• Anticipated Close Date: 01/01/2027

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.

Pay Rate or Range: $53,640.00 - $80,450.00