Customer Success Specialist | Housing

About The Role

As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform.

You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally to enhance the customer experience. This role is ideal for someone with strong operational or customer-facing experience who is ready to deepen their expertise in Customer Success. You will play a critical role in onboarding, customer outreach, and helping customers derive meaningful value from the platform.

Key Responsibilities

• Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
• Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
• Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
• Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
• Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
• Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
• Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
• Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
• Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.

• We’re scaling fast, solving real client problems with precision and ambition.
• Here, you own your impact; full autonomy, no micromanagement, no fluff.
• We hire the best, expect the best, and give you the masterclass of your career.
• It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do.
• If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• 1-3 years of professional experience in customer-facing, project coordination, or support roles
• Strong communication skills and a clear, organized working style
• Comfortable navigating ambiguity and collaborating across multiple teams
• Interest in growing into a full Customer Success Manager role over time
• Experience in SaaS, real estate, or healthcare industries is a plus
• Eagerness to develop deep product expertise to better support customer outcomes
• Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
• Willingness to work in person at our office 4-5 days a week

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $65,000 - $90,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.