Customer Support Assistant

About the role

Park 6 Logistics is seeking a dedicated and enthusiastic Customer Support Assistant to join our team in Boston, MA.

In this role, you will serve as an important point of contact for customers, helping ensure clear communication, efficient service coordination, and smooth day-to-day operations.

The ideal candidate is organized, approachable, and solutions-oriented, with a genuine interest in helping others and contributing to a positive customer experience.

This position offers an excellent opportunity to strengthen professional communication, problem-solving, and organizational skills while developing a career within a dynamic logistics environment.

Key Responsibilities

• Respond professionally to customer inquiries through phone, email, and internal communication channels.
• Provide accurate information regarding services, requests, and operational updates.
• Assist customers with questions, concerns, and service-related issues.
• Maintain accurate customer records and update relevant information in internal systems.
• Coordinate with internal departments to support timely resolution of customer requests.
• Monitor ongoing inquiries and follow up to ensure customer satisfaction.
• Assist with administrative tasks, documentation, and daily support operations.
• Identify opportunities to improve customer service processes and overall efficiency.
• Maintain a courteous, professional, and customer-focused approach in every interaction.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• A friendly, professional attitude with a customer-first mindset.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Strong problem-solving skills and a proactive approach to challenges.
• Comfortable using computers, email platforms, and standard office applications.
• Ability to work independently while collaborating effectively with a team.
• Willingness to learn new systems, processes, and industry practices.
• Dependable, adaptable, and committed to delivering high-quality service.

Additional Information

At Park 6 Logistics, we recognize that our people are essential to our success. We strive to provide an environment where dedication, professional development, and teamwork are valued.

• Competitive Salary: Annual compensation ranging from $37,000 to $41,000.
• Career Growth Opportunities: Opportunities to expand responsibilities and develop professionally.
• Professional Skill Development: Strengthen communication, customer relations, coordination, and problem-solving abilities.
• Supportive Team Environment: Work alongside collaborative colleagues who value teamwork and mutual success.
• Learning Opportunities: Gain practical knowledge of customer support processes and logistics operations.
• Meaningful Contributions: Play an essential role in supporting customer satisfaction and operational excellence.
• Long-Term Career Potential: Build transferable professional skills that support continued career advancement.