Customer Support Assistant

About the role

IGL4US is seeking a dependable and customer-focused Customer Support Assistant to join our team in Kansas City, MO.

In this role, you will assist customers with questions, requests, and general support while helping ensure a smooth and positive experience. You will work closely with other team members, maintain accurate information, and provide professional assistance throughout daily customer interactions.

This position is ideal for someone who communicates clearly, enjoys helping others, stays organized, and wants to grow within a professional environment.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and general inquiries in a timely manner.
• Help resolve customer concerns and identify appropriate solutions.
• Maintain accurate records of customer interactions and requests.
• Communicate important information clearly and professionally.
• Coordinate with internal team members when additional assistance is required.
• Follow established company procedures and service standards.
• Support daily administrative and customer service activities.
• Develop a strong understanding of company services and processes.
• Contribute to a positive, organized, and customer-focused work environment.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional and customer-oriented attitude.
• Good organizational and time-management skills.
• Ability to listen, understand customer needs, and communicate solutions clearly.
• Comfortable working independently and as part of a team.
• Attention to detail and ability to manage multiple responsibilities.
• Basic computer and administrative skills.
• Willingness to learn new systems, processes, and customer service techniques.
• Dependable, adaptable, and motivated to grow professionally.

Additional Information

• Competitive salary of $38,000 - $42,000 per year
• Full-time position
• Professional development and training opportunities
• Opportunities for career growth and advancement
• Opportunity to strengthen customer service, communication, and problem-solving skills
• Supportive and collaborative work environment
• Valuable professional experience within a growing organization
• Opportunities to take on additional responsibilities as you develop within the company