Customer Support Assistant

About the role

We are seeking a highly organized and customer-focused Customer Support Assistant to join our growing team in Atlanta. In this role, you will assist clients by providing clear information, resolving inquiries, coordinating service requests, and ensuring every interaction reflects professionalism and care. This position is ideal for someone who thrives in a structured environment and enjoys helping others.

Responsibilities

• Provide timely and professional support to customers through phone and email.
• Assist with client inquiries, service updates, and issue resolution.
• Maintain accurate records of customer interactions and follow-up actions.
• Coordinate with internal departments to ensure effective service delivery.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Prepare reports, documentation, and updates for management as needed.
• Support daily administrative tasks to ensure smooth operations.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to handle multiple tasks with professionalism and accuracy.
• Problem-solving mindset with a proactive approach to customer needs.
• Basic knowledge of office tools and customer support systems (training provided).
• Ability to work independently and within a team environment.

Additional Information: Benefits

• Competitive salary: $49,000 - $52,000 per year.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative work environment.
• Skill-building and continuous development opportunities.
• Full-time position with stable, consistent working hours.