Customer Support Assistant

About the role

NextShining is seeking a Customer Support Assistant to join our team in Houston, TX.

In this role, you will assist customers with questions, requests, and general support while helping ensure every interaction is handled professionally and efficiently. You will also work closely with internal team members to maintain accurate information, follow up on customer needs, and contribute to a smooth overall customer experience.

This position is ideal for someone who is organized, approachable, detail-oriented, and comfortable communicating with different types of customers.

Responsibilities

• Respond to customer questions and support requests in a professional and timely manner.
• Assist customers with general information regarding company services and processes.
• Identify customer needs and provide appropriate guidance or solutions.
• Maintain accurate records of customer interactions and requests.
• Follow up on open inquiries when necessary.
• Escalate complex matters to the appropriate team member or department.
• Coordinate with internal teams to help resolve customer concerns.
• Maintain a professional and positive approach during customer interactions.
• Support administrative and operational tasks related to customer service.
• Help maintain high standards of service and customer satisfaction.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Excellent organizational and time-management skills.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail.
• Comfortable using computers and learning new systems.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving and interpersonal skills.
• Reliable, adaptable, and willing to learn.

Additional Information

• Competitive salary of $37,000-$41,000 per year.
• Full-time employment.
• Professional growth opportunities.
• Opportunities to develop customer service, communication, and organizational skills.
• Supportive and collaborative work environment.
• Training and opportunities to learn new systems and processes.
• Career development opportunities as the company continues to grow.
• Experience working within a dynamic and evolving organization.