Customer Support Assistant

About the role

Beloform Craft is seeking a friendly, organized, and dependable Customer Support Assistant to join our team in Fayetteville, NC.

In this role, you will help create a welcoming and professional experience for customers while supporting daily operations and maintaining clear communication between customers and internal team members.

This position is ideal for someone who enjoys working with people, communicates confidently, stays organized, and is interested in developing strong customer service and professional communication skills.

Responsibilities

• Provide friendly, professional, and timely assistance to customers.
• Respond to customer questions and provide accurate information about services and processes.
• Assist customers with general requests, concerns, and follow-up needs.
• Maintain organized and accurate customer information and records.
• Communicate customer needs clearly to the appropriate team members.
• Support day-to-day customer service and administrative activities.
• Help resolve routine customer concerns with professionalism and attention to detail.
• Maintain a positive and welcoming experience throughout every customer interaction.
• Collaborate with team members to ensure efficient service and smooth daily operations.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional, positive, and customer-focused attitude.
• Strong organizational and time-management abilities.
• Ability to communicate effectively with different personalities.
• Comfortable working independently and as part of a team.
• Reliable, responsible, and attentive to detail.
• Willingness to learn new systems, processes, and responsibilities.
• Ability to manage multiple priorities in a professional environment.

Additional Information

• Competitive Salary: $33,000 - $38,000 per year.
• Career Growth Opportunities: Opportunities to develop professionally and take on greater responsibilities as you grow with the company.
• Professional Development: Build valuable skills in customer relations, communication, organization, problem-solving, and business operations.
• Supportive Team Environment: Work alongside a collaborative team focused on helping each other succeed.
• Transferable Skills: Develop experience and abilities that can support long-term career advancement.
• Full-Time Position: Consistent opportunity to become an important part of a growing organization.