Customer Support Assistant

About the role

Dinamic AS Group is seeking a friendly, organized, and detail-oriented Customer Support Assistant to join our team in Columbus, OH.

In this role, you will serve as an important point of contact for customers, provide timely assistance, address inquiries, and support daily customer service operations. The ideal candidate is a proactive problem-solver who enjoys communicating with people, maintaining positive relationships, and contributing to a professional team environment.

This is an excellent opportunity for someone looking to strengthen their communication, organizational, and customer service skills while building a rewarding career.

Key Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Provide accurate information regarding company services, procedures, and general inquiries.
• Assist customers with requests, concerns, and service-related questions.
• Maintain accurate and organized customer records and documentation.
• Coordinate with internal departments to ensure timely resolution of customer needs.
• Follow up on customer requests to ensure satisfaction and service quality.
• Support administrative tasks and daily customer service operations.
• Identify opportunities to improve customer experiences and internal processes.
• Maintain a welcoming, respectful, and solution-oriented approach in every interaction.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional, friendly, and customer-focused attitude.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Strong interpersonal and active listening skills.
• Comfortable using computers, email, and standard office applications.
• Ability to work independently and collaboratively within a team.
• Positive attitude, adaptability, and willingness to learn.
• Strong problem-solving abilities and commitment to providing quality service.

Additional Information

At Dinamic AS Group, we recognize the importance of supporting our team members and encouraging their professional development.

• Competitive Salary: Annual compensation ranging from $35,000 to $39,000.
• Career Growth Opportunities: Opportunities to develop professionally and explore future advancement.
• Professional Skill Development: Strengthen communication, customer relations, administrative, and problem-solving skills.
• Supportive Team Environment: Work alongside collaborative and dedicated professionals.
• Ongoing Learning: Develop valuable workplace knowledge and practical customer service skills.
• Meaningful Contributions: Play an important role in maintaining customer satisfaction and supporting business operations.