Customer Support Coordinator

About the role

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For more than 140 years, we've made buildings better and now we're transforming them again with our award-winning digital technologies and services. We're using artificial intelligence and data driven solutions to give you deeper insight into your building's health, sustainability and performance. It's changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the world's largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.

What We Can Offer you

• Competitive Compensation: Competitive salary reviewed annually.
• Holidays: 10 days of paid holidays
• Comprehensive Benefits: 401K matched contribution, health insurance, life assurance, employee assistance program, referral scheme, and more.
• Training Opportunities: Access to extensive on-the-job and cross-training opportunities.
• Collaborative Environment: Thrive in a supportive team environment with access to business resource groups.
• Career Development: Long-term career development support for your professional growth.

Key Responsibilities

Scheduling

• Assist the CRC with scheduling.
• Assist with scheduling sub-contractors.
• Strive for 'Right First Time' installations.
• Manage real-time service levels to deliver high customer service and meet SLA requirements.
• Communicate and resolve scheduling issues with customers and personnel.
• Alert management to potential problems and work towards resolution.
• Assist the CRC in assigning work as needed based on workloads and priorities.
• Optimize forecasts and action risks.

Logistics

• Place Purchase Orders for project materials.
• Ensure timely material deliveries.
• Negotiate with suppliers and coordinate equipment delivery.
• Perform shipping operations.
• Flag and escalate back-order items or risks.
• Control inventory of existing projects.
• Order and coordinate plant hire.
• Coordinate repair RMA's.

Billing

• Assist CRC with billing/invoicing.
• Conduct final checks before billing.
• Manage billing invoices and credit notes.
• Process data entry for new orders and modifications.
• Communicate with clients regarding financial/administrative issues.
• Resolve customer disputes in a timely manner.
• Interact with internal departments to resolve customer queries.
• Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.

Requirements

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Pay and benefits

HIRING HOURLY RANGE: $21.63-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.