ettain group
Technology & SoftwareDirect SmartRecruiters career site

Customer Support Engineer

Location
Richardson, TX · On-site
Job type
Full-time
Level
Senior
Listed
30 days ago

Skills & highlights for this role

  • server troubleshooting
  • VMware
  • IP networking
  • root cause analysis

Also useful

  • Microsoft
  • Red Hat
  • Cisco UCS
  • Nexus 1000V

About the role

  • Provides second/third level technical support for unified computing B & C series servers (both hardware and software) and Nexus 1000V to TAC engineers via phone & email consultation to independently troubleshoot & debug product problems
  • Provide second/third level technical support for operating systems and virtualization including Microsoft, Redhat, and Vmware
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
  • Provides technology/product training and intellectual property material as required
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems
  • Submits complete and correct defect reports in area of expertise
  • Acts as a technical expert and provides support on a world-wide basis
  • Interacts across technical support and development teams at peer level
  • Receives minimal supervision, no instruction on routine work, and general instruction on new assignments
  • Typically interfaces internally with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments
  • Function as the primary technical resource for large customer accounts with multiple concurrent technical issues
  • Formulate technical action plans in order to resolve problems in unique end-to-end solutions
  • Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums
  • Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills
  • Provide systems/product training.

Qualifications

  • Server troubleshooting experience
  • Practical VMware knowledge
  • IP networking exposure
  • Strong analytical and troubleshooting skills
  • Proven crisis management skills and ability to handle critical customer issues/problems
  • Ability to determine problems and deliver known solutions with a high level of customer satisfaction
  • Capability to determine root cause and resolution for previously unknown problems
  • Good verbal and written communication skills
  • Ability to work effectively with and provide guidance to other members of the work group
  • Additional Information: Please provide College GPA with Resume.

About the Company

Launch your Technical Support Engineer career with a great opportunity with one of the largest IT companies in the world. With this position you will gain valuable Technical Support experience working with, and alongside, some of the best IT talent the industry has to offer. If you are looking to further your career in Technical Support Engineering look no further, this opportunity is the one for you.

Read the original posting

From ettain group's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Support Engineer job at ettain group located?

This Customer Support Engineer position at ettain group is located in Richardson, TX (On-site). Always check ettain group's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Support Engineer at ettain group?

For the Customer Support Engineer role, ettain group highlights experience with server troubleshooting, VMware, IP networking, root cause analysis. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Support Engineer position at ettain group?

This listing links directly to ettain group's SmartRecruiters application page. You can apply directly on ettain group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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