Customer Support Manager
- Pay
- $40,000 – $45,000 per year
- Location
- Philadelphia, PA
- Listed
- 3 days ago
About the role
The Customer Support Manager will oversee day-to-day customer support activities while helping the team maintain high service standards. This role requires strong communication, problem-solving, leadership, and organizational skills.
The ideal candidate is someone who can confidently manage customer concerns, support team members, identify opportunities for improvement, and create a customer-focused environment.
Responsibilities
- Lead and support daily customer service operations.
- Supervise and guide customer support team members.
- Ensure customer questions, concerns, and requests are handled professionally and efficiently.
- Monitor service quality and help maintain strong customer satisfaction.
- Assist with resolving escalated or complex customer situations.
- Develop and improve customer support processes and procedures.
- Provide coaching, feedback, and ongoing support to team members.
- Coordinate with other departments to resolve customer-related matters.
- Track customer service activity and identify opportunities for improvement.
- Maintain accurate customer records and internal documentation.
- Help create a positive, organized, and results-driven work environment.
Qualifications & Requirements
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Leadership and team management skills.
- Strong organizational and time-management abilities.
- Ability to remain professional and composed in challenging situations.
- Attention to detail and a commitment to service quality.
- Ability to prioritize responsibilities in a fast-paced environment.
- Comfortable working independently and collaboratively with a team.
- Strong decision-making and conflict-resolution skills.
- Customer-focused mindset with a proactive approach to solving problems.
Additional Information
- Competitive salary of $40,000-$45,000 per year
- Professional growth opportunities
- Career development and advancement potential
- Opportunity to develop leadership and management skills
- Supportive and collaborative work environment
- Opportunity to contribute to the continued growth of the company
- Full-time professional position
About the Company
At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.
We specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.
Our approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.
We believe innovation should be meaningful - built for us, for collaboration, and for the future of work.
From Alphabe Insight Inc.'s careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Support Manager role at Alphabe Insight Inc., it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Customer Support Supervisor l Onsite - ChesterfieldBlink Health · Chesterfield, MO
- Customer Support RepresentativeFour Hands · Austin, TX
- Customer Support SpecialistSynack · Remote in the
- Customer Support Manager (Remote)AECOM · Rocky Hill, CT · $80k – $95k/yr
- Customer Support Specialist I/II - The Toro CompanyTtc · Abilene, TX
- Customer SupportInfojini Inc. · Rochester, NY
Common questions
What is the salary for the Customer Support Manager role at Alphabe Insight Inc.?
The Customer Support Manager posting at Alphabe Insight Inc. states compensation of $40,000 – $45,000 per year. Final pay may depend on location, experience, and interview evaluation on Alphabe Insight Inc.'s official career site.
Where is the Customer Support Manager job at Alphabe Insight Inc. located?
This Customer Support Manager position at Alphabe Insight Inc. is located in Philadelphia, PA. Always check Alphabe Insight Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Customer Support Manager position at Alphabe Insight Inc.?
This listing links directly to Alphabe Insight Inc.'s SmartRecruiters application page. You can apply directly on Alphabe Insight Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.