Customer Support Specialist

Your role and responsibilities

• In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers.
• Each day, you will coordinate with relevant stakeholders to obtain complete case ownership.
• You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: #LI-onsite

This role is contributing to the Electrification Distribution Solutions in Pinetops, North Carolina. Main stakeholders are internal and external customers.

You will be mainly accountable for

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
• Ensures a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
• Tracks regular sales performance against the target and shares insights with the management.

Qualifications for the role

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• SAP experience required.
• Salesforce experience preferred.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

• We want you to bring your full self to work-your ideas, your energy, your ambition.
• You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
• Here, your work creates impact you can see and feel, every day.

• Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
• Ready to make an impact?