Direct Workday career site

Customer Support Specialist

Location: Memphis, TN
Listed: 3 days ago

The work model for the role is

hybrid out of the Memphis, TN office (#LI-Hybrid).

You will be mainly accountable for

Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role

A High School Diploma/GED is required, BBA preferred in Customer Operations
3 plus years of experience in customer service, working as a customer service representative with respect to the electrical industry market preferred
An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
Knowledge of principles and practices in customer service
Knowledge of SAP Torque, Sales Force.com strongly preferred, all Microsoft software such as Outlook, Excel, Word etc. required
A collaborative, solution-focused approach, and strong written and spoken communication skills
Candidates must already possess authorization to work for ABB in the US.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes.
You'll grow through hands-on experience, mentorship, and learning that fits your goals.
Here, your work doesn't just matter, it moves things forward

Abb Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?

About Abb

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Customer Support Manager

In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

Equal opportunity and legal notices

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to. Resumes and applications will not

Read the original posting

From Abb's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Support Specialist job at Abb located?

This Customer Support Specialist position at Abb is located in Memphis, TN. Always check Abb's application page for specific state eligibility or relocation policies.

How do I apply for the Customer Support Specialist position at Abb?

This listing links directly to Abb's Workday application page. You can apply directly on Abb's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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