Customer Support Specialist
- Pay
- $62,000 – $66,000 per year
- Location
- Grand Rapids, MI
- Listed
- 3 days ago
About the role
We are seeking a Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring that every interaction reflects our commitment to excellence. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information, guidance, and troubleshooting to resolve customer issues.
- Escalate complex cases to appropriate teams when necessary.
- Document customer interactions and feedback to improve processes.
- Collaborate with cross-functional teams to enhance the customer experience.
- Maintain a positive, empathetic, and professional attitude at all times.
Qualifications
- Bachelor's degree or equivalent work experience preferred.
- Previous experience in customer support or client-facing roles.
- Strong verbal and written communication skills.
- Problem-solving mindset with the ability to remain calm under pressure.
- Proficiency with CRM systems and basic technical troubleshooting.
- Ability to multitask and manage time effectively.
Additional Information: Benefits
- Competitive salary ($62,000 - $66,000 annually).
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- Growth potential within the company.
- Supportive and collaborative work environment.
About Us
At Captura Hall, we believe that impactful advertising goes beyond promotion-it's about creating meaningful connections between brands and their audiences. Our team specializes in innovative strategies that combine creativity with data-driven insights, helping businesses thrive in a competitive market. With a culture built on collaboration and growth, we empower our team to reach their full potential while delivering exceptional results for our clients.
From Alphabe Insight Inc.'s careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Support Specialist role at Alphabe Insight Inc.?
The Customer Support Specialist posting at Alphabe Insight Inc. states compensation of $62,000 – $66,000 per year. Final pay may depend on location, experience, and interview evaluation on Alphabe Insight Inc.'s official career site.
Where is the Customer Support Specialist job at Alphabe Insight Inc. located?
This Customer Support Specialist position at Alphabe Insight Inc. is located in Grand Rapids, MI. Always check Alphabe Insight Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Customer Support Specialist position at Alphabe Insight Inc.?
This listing links directly to Alphabe Insight Inc.'s SmartRecruiters application page. You can apply directly on Alphabe Insight Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.