Customer Support Specialist

About the role

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat
• Troubleshoot product or service issues and offer effective solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to escalate and resolve complex problems
• Follow up on customer feedback to ensure satisfaction and retention
• Contribute to knowledge base documentation and continuous improvement processes

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 1+ year of experience in customer service or support roles
• Strong verbal and written communication skills
• Ability to multitask and manage time efficiently
• Proficiency with CRM tools and Microsoft Office Suite
• Problem-solving mindset with attention to detail

Additional Information: Benefits

• Competitive salary ($60,000 - $67,000 per year)
• Opportunities for professional growth and internal advancement
• Comprehensive training and onboarding
• Supportive team environment and leadership
• Health, dental, and vision insurance
• Paid time off and holidays