Customer Support Specialist

About the role

We are currently seeking a Customer Support Specialist to join our team in Charlotte, NC. The ideal candidate will be responsible for providing high-quality assistance to clients and ensuring a smooth and professional customer experience. This position is essential to maintaining client satisfaction and supporting day-to-day operations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Resolve product or service issues by clarifying complaints and determining the best solution
• Document customer interactions and maintain accurate records of all correspondence
• Work collaboratively with internal departments to ensure client needs are met
• Maintain a positive, empathetic, and professional attitude toward customers
• Follow communication procedures, guidelines, and policies
• Identify and escalate priority issues when necessary

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus
• Minimum of 1 year of customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and organizational skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and customer service software
• Ability to manage multiple tasks efficiently and professionally

Additional Information: Benefits

• Competitive salary ($45,000 - $58,000 per year)
• Opportunities for career advancement and professional development
• Supportive team environment
• Skills training and on-the-job learning
• Full-time schedule with consistent hours
• Health and wellness benefits package available