Customer Support Specialist

About the role

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
• Provide clear, professional, and efficient assistance to resolve customer questions and concerns
• Maintain accurate records of customer interactions and support activities
• Collaborate with internal departments to ensure effective issue resolution
• Follow established procedures while contributing ideas to improve customer service processes
• Uphold company standards for quality, professionalism, and confidentiality

Qualifications & Requirements

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to handle multiple tasks while maintaining attention to detail
• Problem-solving skills with a customer-focused approach
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with basic computer systems and office software

Additional Information

• Competitive salary ($49,000 - $54,000 annually)
• Growth opportunities within a stable and expanding company
• Supportive and professional work environment
• Ongoing skill development and training
• Consistent full-time schedule