Customer Support Specialist
- Pay
- $21 – $25 per hour
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 18 days ago
Skills & highlights for this role
- Phone-based customer support experience
- Strong written communication
- Strong verbal communication
- Ability to remain composed under pressure
- Ability to manage competing priorities across phone and ticket queues
- Ability to follow established workflows and escalation paths
Also useful
- Zendesk
- Slack
- Guru
- Knowledge base contribution
Why the Customer Support Team at Steno Is Different
- Front line of the business - The team ensuring every inbound call and support ticket is handled with professionalism, speed, and care, because client experience is everything
- Hospitality mindset, every interaction - We don't just close tickets; we solve problems, communicate clearly, and make clients feel taken care of from first contact to resolution
- Cross-functional and collaborative - Partners closely with Account Management, Scheduling, Billing, Production, and others to resolve client issues efficiently and without unnecessary back-and-forth
- Built for action-oriented problem-solvers - You'll manage competing priorities across phone and ticket queues while following established workflows and contributing to a stronger, smarter team knowledge base
You'll crush this role if you have experience providing phone-based customer support and are comfortable working remotely. You have strong written and verbal communication skills, can stay composed under pressure, and are comfortable working across tools like Zendesk, Slack, and Guru-all while following escalation paths and resolving issues with as little back-and-forth as possible. Previous experience speaking with customers on the phone is required. In this role, you will cover Monday-Friday, 10:30 am-7 pm PT.
Application Information
- Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
- Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information.
- Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.
- Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
About the company
- Customer Support Specialist / Remote
- Competitive Compensation + Premium Medical, Dental & Vision Coverage
- Why You Should Choose Steno
- Wins together - Equity options included. When Steno grows, you grow.
- Invests in you - Generous company-sponsored health plans for employees and dependents, including comprehensive vision, dental, and wellness and mental health benefits for employees and families - well above industry benchmarks.
- Constantly innovates with technology at our core - We are a modern organization revolutionizing the court reporting and litigation support industry every single day.
- Competitive hourly rate of $21 - $25 - reflects your impact on Steno's client experience and day-to-day operations
- Remote-first - with flexible PTO, home office setup, and a monthly stipend to cover internet and phone costs
- Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
From Steno's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Support Specialist role at Steno, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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Common questions
What is the salary for the Customer Support Specialist role at Steno?
The Customer Support Specialist posting at Steno states compensation of $21 – $25 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Steno's official career site.
Where is the Customer Support Specialist job at Steno located?
Yes, this Customer Support Specialist opening at Steno is listed as Remote (US). Always check Steno's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Specialist at Steno?
For the Customer Support Specialist role, Steno highlights experience with Phone-based customer support experience, Strong written communication, Strong verbal communication, Ability to remain composed under pressure, Ability to manage competing priorities across phone and ticket queues, Ability to follow established workflows and escalation paths. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Specialist position at Steno?
This listing links directly to Steno's Rippling application page. You can apply directly on Steno's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.