Customer Support Specialist II
- Location
- Little Rock, Arkansas 72201, United States · On-site
- Job type
- Full-time
- Level
- Senior
- Listed
- 18 days ago
Skills & highlights for this role
- Transportation Management System (TMS)
- Customer communication
- Carrier communication
- Appointment scheduling
- Shipment monitoring
Also useful
- Logistics or freight industry experience
- Problem-solving
About the Role
Req #: 3516
This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
- Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Correspond with customer and carrier regarding detention and other accessorial information
- Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- At least 1 year of customer service experience
- Basic proficiency with Google Workspace or Microsoft Office Suite
- Clear and professional oral and written communication skills, including email etiquette
Preferred Qualifications
- College degree
- Knowledge of the freight industry
- At least 1 year of customer service experience within an office work environment
- Advanced proficiency with Google Workspace or Microsoft Office Suite
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
Equal opportunity and legal notices
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
Eeoc
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
From Uber Freight's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Support Specialist II role at Uber Freight, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Customer Support Specialist II job at Uber Freight located?
This Customer Support Specialist II position at Uber Freight is located in Little Rock, Arkansas 72201, United States (On-site). Always check Uber Freight's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Specialist II at Uber Freight?
For the Customer Support Specialist II role, Uber Freight highlights experience with Transportation Management System (TMS), Customer communication, Carrier communication, Appointment scheduling, Shipment monitoring. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Specialist II position at Uber Freight?
This listing links directly to Uber Freight's Greenhouse application page. You can apply directly on Uber Freight's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.