Customer Support Specialist | On-Site | Seattle
- Location
- Seattle, WA
- Listed
- Today
The role
We are looking for a motivated Customer Support Specialist to join our growing team. In this role, you will answer customer questions, troubleshoot issues, gather feedback, and guide customers through new product adoption, to ensure a seamless and satisfying experience.
What you'll do
- Help customers with questions, troubleshooting issues, and providing clear guidance.
- Respond to customer inquiries through email and live chat.
- Identify and report product issues to the Product and Engineering teams.
- Notice common customer challenges and suggesting ways to improve our product and support processes.
What we're looking for
- At least 1 year of experience in customer service or a similar role.
- Currently pursuing or have a bachelor's degree.
- Strong verbal and written communication skills.
- Self-motivated with a proven track record of independently solving problems.
- Strong work ethic with the ability to meet high expectations in a fast-paced environment.
- Ability to quickly assess customer needs and provide effective solutions.
Additional information
To keep things simple, at Grid we're looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.
About Us
Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our downtown Seattle office!
The team
Grid's customer support team handles everyday customer questions, making sure each inquiry is answered clearly and accurately. We collaborate with teams across the company, including Product and Engineering, to solve problems and enhance the customer experience. By listening to our users, we help improve our products and ensure our customers have a smooth and enjoyable experience with Grid.
From Grid's careers page, first listed on Rolev.ai on November 11, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Support Specialist | On-Site | Seattle job at Grid located?
This Customer Support Specialist | On-Site | Seattle position at Grid is located in Seattle, WA. Always check Grid's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Support Specialist | On-Site | Seattle position at Grid?
This listing links directly to Grid's Lever application page. You can apply directly on Grid's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.