Customer Support Talent Pool
- Location
- San Jose, CA
- Listed
- Today
About the role
Job Title
Summary of the Role
As a Customer Support Analyst, you will provide first-line technical support to Amadeus customers through phone, email, and chat channels. You will investigate and resolve incidents, answer product-related questions, and escalate complex issues when necessary, ensuring a high-quality customer experience and adherence to service levels.
In This Role You'll
- Accurately document and manage cases using ticketing systems and knowledge tools.
- Contribute to improving internal knowledge resources and support documentation.
- Escalate issues to internal resolver groups or external providers when required.
- Respond to customer inquiries regarding Amadeus products and solutions.
- Investigate, troubleshoot, and resolve incidents and service requests.
- Collaborate with cross-functional teams to resolve complex issues.
- Keep customers informed about the status of critical incidents.
Required Qualifications
- 1+ year of experience in a Technical Support, Help Desk, Service Desk, or IT Support role.
- Ability to manage multiple technical issues and priorities in a fast-paced environment.
- Advanced English proficiency (C1 or higher), both written and verbal.
- Strong troubleshooting, analytical, and problem-solving skills.
- Availability to work in a hybrid model.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Be aware of recruitment scams
- Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment.
- All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website.
- Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
Equal opportunity and legal notices
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
From Guest Management Solutions (Formally Zdirect)'s careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Customer Support Talent Pool job at Guest Management Solutions (Formally Zdirect) located?
This Customer Support Talent Pool position at Guest Management Solutions (Formally Zdirect) is located in San Jose, CA. Always check Guest Management Solutions (Formally Zdirect)'s application page for specific state eligibility or relocation policies.
How do I apply for the Customer Support Talent Pool position at Guest Management Solutions (Formally Zdirect)?
This listing links directly to Guest Management Solutions (Formally Zdirect)'s Workday application page. You can apply directly on Guest Management Solutions (Formally Zdirect)'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.