Customer Support Training & Enablement Specialist
- Pay
- $67,000 – $85,000 per year
- Location
- Remote (US) · Hybrid
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- 14 days ago
Skills & highlights for this role
- Training design and delivery
- Coaching and performance management
- Quality assurance (QA)
- LMS administration
- Learning content development
- Ticketing/support platforms (e.g., Zendesk)
- Data-driven analysis of performance and learning metrics
- Facilitation
- Project management
- Communication
Also useful
- AI-powered QA, coaching, or support tools
- Fintech or payments domain knowledge
- Knowledge base tooling (e.g., Guru)
To support our team, we offer
- Commuter benefits to ease your travel
- Lunches and snacks to keep you fueled
- A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
Expectations (In this role, you will)
- Training & Development: Design and deliver ongoing training, workshops, certifications, and learning paths for Agents and Team Leads.
- Coaching & Performance: Partner with Team Leads to identify performance gaps and create targeted coaching, remediation, and development programs.
- Quality Assurance: Own our QA program using AI-powered tools and customer interactions to identify trends, coaching opportunities, and areas for improvement.
- Customer Obsession & Values: Train and coach toward Mudflap's specific standard of customer care-not just process compliance. Build our values into certifications and coaching so agents understand the why behind SOPs, not just the how.
- Product Enablement: Partner with Product, Engineering, Operations, and Support Leadership to develop training and resources for new products, features, and process changes.
- LMS & Content: Own LMS administration, learning paths, certifications, and enablement content while partnering with the Training Lead to keep materials aligned with SOPs and Guru.
- Leadership & Career Development: Build programs that strengthen Team Lead capabilities and create clear growth paths for Support Agents.
- Analytics: Track QA, CSAT, productivity, training completion, speed to proficiency, and other metrics to measure impact and identify opportunities.
- Continuous Improvement: Use data, AI, and frontline insights to continuously raise the bar on Support quality, knowledge, and performance.
Experience (What we look for)
- 4+ years of experience in Training, L&D, Enablement, or QA.
- Experience designing and facilitating training and coaching programs.
- Strong communication, facilitation, and project management skills.
- Experience with LMS platforms, learning content development, and ticketing/support platforms (e.g. Zendesk).
- Data-driven approach to identifying performance and learning opportunities.
- Experience with AI-powered QA, coaching, or support tools is a plus.
- Passion for developing people and building a best-in-class Support organization.
What Success Will Look Like
A scalable post-onboarding learning program, stronger QA and coaching, effective product release readiness, clear career development paths, and a track record of measurably moving the needle on quality, CSAT, and speed to proficiency over time.
Perks and Benefits (What we offer)
- Competitive salary and equity in a high-growth startup
- Multiple health benefit options
- Responsible Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
- The salary range for this role is $67,000 - $85,000.
- This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available.
- The candidate's skills, experience, and other relevant factors will determine the exact compensation.
About Mudflap
At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.
As a Customer Support (CS) Training & Enablement Specialist you will help build a world-class Support organization. This role owns key parts of the post-onboarding learning experience, including ongoing training, coaching, QA, product readiness, and performance enablement.
You'll partner closely with our Customer Support Training Lead, who owns new hire onboarding, SOP management, and our current knowledge base tooling (Guru). Both roles are expected to flex into the other's scope when coverage requires it.
Work Location: We value in-person connection and have offices in both Palo Alto, CA and Austin, TX. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members within the United States who can travel periodically as needed.
Company Overview (Who we are)
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.
Here are the core values that we believe in and look for in new teammates:
- Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
- Make It Count: Act like an owner by focusing on the impact of your work
- Find A Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
- Sweat The Details: We keep our standards high and achieve them by paying attention to every detail
- Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible
From Mudflap's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Support Training & Enablement Specialist role at Mudflap?
The Customer Support Training & Enablement Specialist posting at Mudflap states compensation of $67,000 – $85,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Mudflap's official career site.
Where is the Customer Support Training & Enablement Specialist job at Mudflap located?
Yes, this Customer Support Training & Enablement Specialist opening at Mudflap is listed as Remote (US) (Hybrid). Always check Mudflap's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Training & Enablement Specialist at Mudflap?
For the Customer Support Training & Enablement Specialist role, Mudflap highlights 4+ years of relevant experience; experience with Training design and delivery, Coaching and performance management, Quality assurance (QA), LMS administration, Learning content development, Ticketing/support platforms (e.g., Zendesk). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Training & Enablement Specialist position at Mudflap?
This listing links directly to Mudflap's Ashby application page. You can apply directly on Mudflap's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.