Customer Training Specialist | Housing
- Pay
- $90,000 – $130,000 per year
- Location
- New York City, NY
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 4+ years
- Listed
- 31 days ago
Skills & highlights for this role
- customer onboarding
- technical training
- documentation
- presentation skills
- customer relationship management
Also useful
- video tutorials
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Unlimited pto
About The Role
EliseAI is looking for a Customer Training Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.
Key Responsibilities
- Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
- Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
- Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
- Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
- Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
- Move at rocket speed, build something massive.
- We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
- We hire the best, expect the best, and give you the masterclass of your career.
- It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do.
- If you’re hungry, driven, and ready to build something massive, climb aboard.
Requirements
- 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
- Willingness to travel as needed to conduct in-person training sessions with clients
- Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
- Experience creating educational content, including videos, tutorials, and documentation preferred
- Proven ability to build rapport with customers and establish trusted advisor relationships
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
- Willing to work in person with your team 4-5 days per week
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $90,000 - $130,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Equal opportunity and legal notices
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.
If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at.
From EliseAI's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Training Specialist | Housing role at EliseAI, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Customer Training Specialist | Housing role at EliseAI?
The Customer Training Specialist | Housing posting at EliseAI states compensation of $90,000 – $130,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on EliseAI's official career site.
Where is the Customer Training Specialist | Housing job at EliseAI located?
This Customer Training Specialist | Housing position at EliseAI is located in New York City, NY. Always check EliseAI's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Training Specialist | Housing at EliseAI?
For the Customer Training Specialist | Housing role, EliseAI highlights 4+ years of relevant experience; experience with customer onboarding, technical training, documentation, presentation skills, customer relationship management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Training Specialist | Housing position at EliseAI?
This listing links directly to EliseAI's Ashby application page. You can apply directly on EliseAI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.