Customs Brokerage Specialist, ACT Destination Operations

About the role

At Amazon, we're committed to being Earth's most customer-centric company. The Amazon Customs & Trade (ACT) team plays a critical role in that mission - delivering end-to-end customs brokerage services that keep global supply chains moving efficiently and compliantly.

We are looking for a detail-oriented and customer-obsessed Customs Brokerage Specialist to join our growing team. In this role, you will own daily customs clearance operations across ocean, air, rail, and truck cross-border shipments - partnering with freight forwarders, sellers, and vendors to ensure accurate documentation, timely entry filing, and full regulatory compliance. You'll be a key escalation point for clearance issues and a trusted resource for internal and external stakeholders.

Key job responsibilities

• Verify completeness and accuracy of customer onboarding documentation and commercial records
• Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
• Perform accurate data entry for entry filing, tariff classifications, and inspection records
• Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners
• Generate and track delivery forms, ensuring all compliance requirements are met
• Meet daily and weekly KPI targets for entry submission accuracy and timeliness
• Serve as second-tier support for Customer Service escalations related to cross-border shipments
• Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end

Basic Qualifications

• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments

Preferred Qualifications

• High school or equivalent diploma
• Bachelor's degree in logistics, transporation, supply chain, or business
• Licensed customs broker

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

USA, TN, Virtual Location - Tennessee - 17.45 - 30.52 USD hourly