Customs Brokerage Supervisor

About the role

People: Identify with manager, develop and mentor your No. 2

Allocate workloads within team to ensure smooth operations during peak activity or staff absence

Ensure team meets company standards of 52 hours training per year per employee

Ensure that the new hires complete company’s mandatory training within the first 6 months

Support the manager where needed

Participate to staff appraisals, and at a minimum once per year per employee

Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.

Contribute to the effective weekly department meetings with team.

Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively
• Supervise operations: ECS report (weekly)
• Customs import stat1 (daily)

Support the manager in the following areas

Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations

• Monitor undischarged Transit forms
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes

Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Support the manger and or the sales department where needed

• Make 5 calls per week – Retention/Sales
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Issuance of customs proposal
• Finance: Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
• Follow AR report – review, delegate, chase

Ensure every account has a credit limit and check for credit extension when needed

Department P&L – review, identify, plan

Compliance

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.
• Audit of files in accordance to AEO
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)

Qualifications

• Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level
• Proven supervisory attitude.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good computer skills (Excel, Word).

Pay and benefits

Additional Information: Expected base salary: $57,000.00

Eligible for bonus

Expeditors offers excellent benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)

Commuter Benefit

• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.