Cyber Security Support Engineer

Job Summary

Who Are We?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Who Are You?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Team

The Cyber Security Solutions Engineering team deploys and manages enterprise SIEM, EDR, IDS/IPS, vulnerability management, privileged access management, and related integrations. It partners with Security Operations and IT teams to maintain effective detection, response, resilience, and security-control coverage.

The Role

The Cyber Security Solutions Engineer 3 is the highest non-lead individual contributor in the solutions engineering team. This role provides advanced technical ownership across one or more critical security-platform ecosystems, architects complex integrations and automation, leads high-severity technical response and major change, establishes engineering standards, and develops the capability of lower-level engineers.

The engineer must be able to become effective quickly in a complex environment and serve as the senior-most on-duty technical authority during assigned business core working hours, directing response across critical platforms and ensuring timely escalation. The position operates with broad technical discretion.

What This Role Will Do

• Act as technical owner and subject-matter expert for one or more critical security-platform ecosystems, defining reference configurations, lifecycle standards, resilience patterns, capacity requirements, recovery objectives, and measurable service outcomes.
• Serve as the senior-most on-duty technical authority during assigned business core working hours, directing cross-platform triage and response, assigning technical actions, making time-sensitive decisions within delegated authority, and escalating material risk promptly.
• Architect and deliver complex multi-platform integrations, telemetry and data pipelines, orchestration and automation frameworks, and connections to cloud, identity, endpoint, network, IT service-management, and enterprise data services.
• Serve as the final internal escalation point before the Senior Cyber Security Solutions Engineer or vendor product engineering for systemic failures, scale and performance issues, data-quality defects, high-availability problems, and cross-platform dependencies.
• Lead root-cause analysis and problem remediation for recurring or high-impact failures, ensuring corrective actions address technical, process, monitoring, documentation, and resilience gaps
• Lead the security engineering workstream during high-severity incidents and readiness exercises, coordinating specialized analysis, emergency tool changes, containment execution, telemetry validation, recovery, and after-action improvement.
• Define tuning, query, content, detection-support, vulnerability-scan, and telemetry-quality strategies in partnership with Security Operations and control owners; establish measures that demonstrate improvement
• Lead major upgrades, migrations, platform consolidations, architecture changes, and new capability implementations; own technical design, dependency analysis, risk assessment, test strategy, rollback, readiness, and operational handover.
• Build and govern reusable automation frameworks and deployment tooling, including code standards, peer review, secrets handling, testing, observability, failure recovery, and maintainability expectations.
• Evaluate emerging technologies and lead proofs of concept, comparative testing, technical due diligence, and recommendation development; provide evidence for the Senior Cyber Security Solutions Engineer's roadmap.
• Establish engineering standards for configuration validation, documentation, change quality, disaster recovery, access control, auditability, and operational support across the role family.
• Use service, risk, coverage, performance, and incident data to identify systemic gaps, develop technical and business cases, and present prioritized recommendations to leadership and stakeholders.
• Lead design reviews, mentor Levels 1 and 2, delegate project tasks, assess technical quality, and provide development feedback without assuming formal performance-management authority.
• Represent Cyber Security Solutions Engineering in architecture, governance, audit, major project, and vendor forums; translate business and control requirements into scalable technical designs.
• Partner with the Senior Cyber Security Solutions Engineer on roadmap planning, capacity, vendor performance, and operating-model improvement.

Level Scope and Accountability

• Autonomy: Operates with broad technical discretion and without routine supervision within approved strategy, architecture principles, policy, and governance.
• Technical scope: Critical platform ecosystems, complex cross-platform dependencies, enterprise integrations, and high-risk engineering change.
• Decision authority: Sets technical methods and standards within delegated scope, approves complex designs and changes, and directs technical response. Escalates policy exceptions, risk acceptance, budget, resource conflicts, and final roadmap decisions.
• Escalation: Final internal technical escalation before the Senior Cyber Security Solutions Engineer, vendor product engineering, architecture governance, or executive risk channels.
• Leadership: Leads major technical workstreams, design reviews, and capability development. No direct reports, compensation decisions, performance reviews, hiring authority, budget ownership, or final portfolio prioritization.
• Core-hours accountability: Serves as the senior-most on-duty technical authority during assigned business core working hours, directing complex response across critical platform ecosystems and ensuring timely escalation of material risk.

What This Person Will Brin G

• At least 8 years of direct, hands-on professional or military cybersecurity engineering experience, including at least 3 years serving as a senior technical owner, subject-matter expert, or escalation point for enterprise security platforms in complex environments.
• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Advanced proficiency in multiple security technology domains such as SIEM, EDR, IDS/IPS, vulnerability management, privileged access management, security orchestration, or comparable platforms, with deep expertise in at least one domain.
• Deep administration and troubleshooting capability across Linux/Unix, Windows, TCP/IP networking, DNS, PKI and certificates, authentication, APIs, virtualization, public cloud, load balancing, clustering, and high-availability design.
• Advanced scripting and automation skills using Python, PowerShell, Bash, or comparable languages, including production coding practices, testing, version control, logging, error handling, and secure secrets management
• Demonstrated success architecting complex integrations, leading major upgrades or migrations, and resolving systemic or high-impact platform failures
• Experience leading technical response during significant security incidents, performing root-cause analysis, and driving sustained corrective action.
• Working knowledge of security and control frameworks and statutory/regulatory mandates such as NIST and ISO 27001, GDPR and CCPA, including the ability to translate control requirements into technical standards and auditable evidence.
• Strong technical leadership, design-review, mentoring, vendor-management, and stakeholder communication skills, including the ability to influence without formal authority.
• Type A personality and work style: an exceptionally self-directed, decisive, and results-oriented technical leader who acts with disciplined urgency, maintains exacting standards, owns complex outcomes, and drives sustained resolution while remaining measured, collaborative, and risk-aware.

Preferred Qualifications

• CISSP, CISM, GIAC GCIA or GCIH, advanced cloud security, architecture, or vendor-specific engineering certification.
• Experience with large-scale data pipelines, orchestration platforms, infrastructure as code, CI/CD, configuration management, or security-content engineering.
• Experience supporting globally distributed environments, high-volume event platforms, or services with strict availability and response requirements

Benefits

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match