Data Center Support Coordinator

About the role

It's about having us covered from end to end.

Do others describe you as someone who likes to be on their feet? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, the Data Center Support Coordinator role could be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.

Who you are

• As a Data Center Support Coordinator with Frost, you are the friendly face overseeing our data center support infrastructures.
• You have the specialized expertise to maintain areas' electric, mechanical, plumbing and automation systems.
• You will use your systematic approach and observant mindset to develop and implement maintenance procedures.
• More than that, this role is about efficiency and constant support, all with integrity, caring, and excellence in mind.

What you'll do

• Coordinate vendor support and maintenance related activities for Frost's facilities systems and mission-critical data center infrastructure including electrical, mechanical, plumbing, and building automation systems
• Ensure appropriate resources are available to complete preventative and corrective maintenance activities
• Coordinate vendor-supported network activities by overseeing outsourced vendors and ensuring services meet Frost's standards for quality, safety, and performance
• Manage maintenance inventories and vendor invoices to maintain cost-effective inventory levels and service standards
• Develop and maintain maintenance procedures, standards, schedules and documentation to promote consistent and efficient data center operations
• Partner with IT on projects by reviewing power and data requirements, coordinating installations and hardware moves, validating infrastructure capacity, and participating in weekly Change Advisory Board (CAB) meetings
• Maintain building management network activities, including planning, scheduling and documenting network disaster recovery (DR) tests
• Respond to audit and compliance requests, supporting assessments and reviews to ensure adherence to regulatory requirements and Frost's standards
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need

• 4+ years of experience in facilities, data center support, or a related area
• A valid driver's license and a clean driving record
• Strong organizational, communication, vendor-management, and problem-solving skills
• Ability to coordinate multiple maintenance activities and projects in a mission-critical environment
• Proficiency in Microsoft Office applications

Additional Preferred Skills

• State licensed Master or Journeyman Electrician
• State licensed Air Conditioning Contractor
• Experience supporting data center infrastructure, critical facilities, or building management systems

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

• Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas.
• Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.
• At Frost, it's about being part of something bigger.
• If this sounds like you, we encourage you to apply and see what's possible at Frost.