Data Center Technician (in Santa Clara, CA)

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an experienced and detail-oriented Data Center Technician to join our team. The Data Center Technician will be responsible for supporting the management and maintenance of our data center infrastructure. This includes ensuring the reliability, security, and efficient operation of our servers, storage systems, and network equipment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

This person would handle tasks like installing and configuring equipment, troubleshooting issues, performing maintenance, and contributing to disaster recovery planning. They exhibit a deep understanding of data center technologies, strong analytical and troubleshooting skills, and excellent communication skills.

This is an execution-focused role: the Technician carries out day-to-day installs, maintenance, and troubleshooting to standards and plans set by the Data Center Engineering team, rather than owning long-term design or capacity planning. This position will be working at our data center in Santa Clara, CA, five days per week, along with being on call.

Key Responsibilities

The daily responsibilities of a Data Center Technician are varied and critical to the smooth functioning of the organization's IT infrastructure. Key responsibilities include:

• Install, configure, and maintain servers, storage arrays, and network equipment.
• Oversee the physical layout of the data center, including rack and cable management.
• Monitor and manage power and cooling systems to ensure optimal environmental conditions.
• Monitor and calculate power usage, power balancing and power availability in each cabinet
• Continuously monitor system performance, troubleshoot issues, and ensure maximum uptime.
• Perform regular hardware and software maintenance, including patches and upgrades.
• Implement and enforce security protocols to protect the data center from physical and digital threats.
• Ensure compliance with industry standards and regulations.
• Create and maintain detailed documentation of data center configurations, procedures, and assets.
• Execute capacity plans and space/power allocations defined by the Data Center Engineering team.
• Collaborate with other IT teams to support new applications and services.
• Provide hands-on support and troubleshooting for hardware and software issues.
• Ability to collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues
• Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed.
• Maintain asset inventory in DCIM - for both production and lab environments.
• Perform all shipping and receiving duties including RMA activities.
• Impeccable hygiene on tickets and tasks assigned in a timely manner.
• Follow change management process and participate in off hours change windows.
• Comfortable using command line interfaces.
• Familiarity with Linux and other cli operating systems.
• Ability to lift up to 75 lb.

Requirements

• Strong technical knowledge of networking, servers, and storage hardware, with the ability to install and support that equipment to established specifications.
• Hands-on experience with server and storage hardware from various vendors.
• Experience with virtualization technologies such as Kubernetes, Openstack, VMware.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with data center security and best practices.
• Approximately 2-4 years of hands on experience with Data Center technologies - compute, network, storage, cabling, racks, PDUs, etc.
• Linux/Unix system administration, networking, and SAN connectivity skills strongly desired.
• Experience working with vendors (RMA processes, support interactions).
• Coding skills to automate repetitive tasks and gather reporting information.
• Experience supporting 24x7 customer facing production environment.
• Ability to troubleshoot and solve hardware problems independently.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Additional information

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Pay and benefits

The US base salary range for this role is below.

$52,600 - $139,000 USD

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.