Data Center Technician (Shift pattern)

About the role

Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians. Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, and complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).

Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians. Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.

Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

Has pride and a sense of accountability for the service quality, completeness, and ownership of the data centre facilities. Embodies our culture and values. Education: Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience, with basic knowledge of computer hardware and components. Work Schedule: Ability to work shifts, including evenings, nights, weekends, and holidays.

Transportation: Valid driver's licence and access to a personal vehicle for travel to client sites and company locations as part of shift responsibilities. *This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised. These include, but are not limited to: Experience supporting IT equipment or related technology.

Applicable certifications such as: CompTIA: A+, Server+, Network+ Basic Structure Cabling (BSC)