Data Entry Operator

Position Description

This position will be a member of the Dental Unit Claims Processing Team providing data entry, general office, and answering phone calls from providers and recipients.

Dental Unit Claims Processing Team member

Duties include

• Opening and distributing mail to dental unit staff
• Logging incoming prior authorization requests
• Adding or updating prior authorization records in the MMIS system
• Answering incoming phone calls from providers and recipients;
• Providing basic policy information to callers
• Looking up information in the MMIS system
• When necessary, transferring calls to other dental unit staff.

Previous experience required

• Data entry
• Basic Microsoft Office toolkit knowledge

Nice to have

• Dental or medical claims processing experience
• Answering phones in a medical/dental office environment

DE2

• Years of Relevant Experience: 2 to 4 years
• Preferred Education: Associates Degree or equivalent

Role Description

• Comprehensive PC skills.
• Able to follow written and spoken instructions.
• Minimum of 35 wpm.
• Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.
• Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform.
• Ability to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques.
• Ability to conduct basic data mining and data capture efforts.
• Services may be required to be provided at supplier’s site using supplier’s equipment. Typically need an end product of electronic data, typically transmitted through FTP.
• Keypunch and verify records in specified format (ex. ASCII).
• The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokes.
• The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession.
• Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis.
• Pickup and delivery by contractor to be made on a weekly basis.
• For key entry, required that a second individual completed 100% key verification to control errors.
• Knowledge of imaging and visual display operating practices, procedures, and techniques.
• Knowledge of arithmetic and numbering systems.
• Ability to operate equipment with speed and accuracy to ensure information is captured.
• Skills: Data Entry
• MS Office
• Help Desk/Reception
• Dental or Medical Claims Processing
• Customer Service in Medical/Dental Office

Additional Information

All your information will be kept confidential according to EEO guidelines.