DC Plans Administrative Coordinator (Hybrid Work Schedule)

About the role

Applications must be submitted by 11:59 PM (EST) the day before the posted End Date.

Please read all information in the Important Notices section.

The Virginia Retirement System (VRS) is seeking a detail-oriented Defined Contribution Plans Administrative Coordinator to join our Defined Contribution (DC) Plans team. In this role, you will provide administrative support by maintaining accurate plan records, tracking third-party administrator (TPA) reports and deliverables, and following up on outstanding items under the direction of the DC Plans Administrator.

Essential duties include but not limited to

• Monitors TPA performance standards and service-level requirements for VRS DC plans and provide regular updates to the DC Plans Administrator.
• Maintains monthly TPA performance tracking grids and supporting documentation, ensuring results are complete and accurate.
• Follows up on late, incomplete, or missing TPA deliverables; track outstanding items through resolution; and escalate recurring or unresolved issues to the DC Plans Administrator.
• Receives, logs, reviews for completeness, routes, and communicates the status of TPA reports, including discrepancies and follow-up needs.
• Uploads and organizes DC Plans documentation and forms in imaging systems and SharePoint.
• Uses Microsoft 365 tools to organize documentation and supports daily operations.
• Researches routine participant data discrepancies and coordinate with TPAs and employers to resolve them, escalating complex issues as appropriate.
• Maintains a working knowledge of VRS DC plans, applicable policies, and administrative processes.
• Provides assistance across the DC Plans team with special projects and data requests, as needed.
• Assists with the maintenance of procedure documents, as needed.

Required Education and Experience

• High school diploma or equivalent.
• Two or more years of administrative, office support, or records management experience, preferably in finance, accounting, or a related field or an equivalent combination of education and experience may be considered.

Preferred Education and Experience

• A bachelor's degree in business, finance, or accounting.
• Experience updating Microsoft Power BI reports.
• Knowledge of pension and/or employee benefits in a public-sector setting.

Required Skills and Abilities

• Proficiency in Microsoft Excel, including organizing, reviewing, and reconciling data and maintaining tracking tools and reports.
• Working knowledge of Microsoft SharePoint and the ability to use established SharePoint workflows, manage documents, and maintain organized records.
• Proficiency in Microsoft Teams for communication and collaboration, along with working knowledge of Microsoft Word and other Microsoft 365 applications.
• Ability to use and update Power BI reports.
• Excellent organizational skills, with the ability to plan, prioritize, track, and manage multiple assignments, reports, and follow-up items within established timelines.
• Excellent written and verbal communication skills, including the ability to communicate clearly and professionally with TPAs, employers, and internal stakeholders.
• Ability to follow established plan guidelines, policies, and procedures.
• Ability to compile TPA reporting and performance tracking information.
• Ability to organize and maintain clear procedural documentation supporting consistent plan administration and operational continuity.
• Ability to work independently and collaboratively, exercise sound judgment, maintain attention to detail, and adapt to changing priorities and processes.

Hiring Range: $20 - $25