DC Supervisor

About the role

The Distribution Center Department Supervisor is a frontline leadership role responsible for the direct oversight of a specific department. This role focuses on translating high-level operational goals into strategic team actions, ensuring that safety, productivity, and quality standards are achieved daily. The department supervisor acts as the primary mentor and coach for their individual department; driving team development, continuous improvement, and maintaining a positive culture of fairness, accountability, and operational excellence.

Key Job Responsibilities

• Ability to work Monday-Friday, 2:00pm-10:30pm, as well as having skills in the following tasks.

Team Development & Training

• Management and oversight of all new employee training.
• Ongoing mentorship of department team members to establish and maintain a high-performing and versatile team.
• Execute cross-training initiatives to ensure team members can assist other departments when needed.
• Provide real-time feedback and execute fair and consistent accountability measures, including, but not limited to, performance improvement plans.
• Enforce OSHA compliance and facility safety procedures, ensuring every team member operates in a safe environment.
• Serve as a mentor to all junior leadership team members.
• Mastery in incident/accident reporting.

Operational Excellence & KPI Adherence

• Establish and communicate clear daily performance goals for the team based on volume and service capacity.
• Monitor and drive departmental performance; including, but not limited to:
• Fulfillment accuracy
• Dock-to-stock expectations
• Order cycle time
• Labor efficiency
• Implement quality control audits to minimize damages and errors, maintaining inventory integrity.
• Identify bottlenecks in the current workflow and provide operational solutions.
• Lead continuous improvement initiatives.

Communication & Coordination

• Work closely with all Department Supervisors to balance labor and resources across the building.
• Maintain responsive and professional communication with all internal and external partners to ensure high levels of service.
• Demonstrate expert-level knowledge of the Warehouse Management System
• Ensure all team members are certified and proficient in Material Handling Equipment (MHE) operation

Competencies for Success

• Strong leadership skills, high level planning abilities, and strategic decision making ability.
• Critical thinking and analytical problem solving skills.
• The ability to motivate and drive team performance.
• The ability to effectively communicate and collaborate across multiple teams.
• A high level of integrity and a servant leadership approach to management.

Preferred Qualifications

• Ability to work Monday-Friday, 2:00pm-10:30pm.
• Bachelor's degree in Distribution, Logistics, Business Management, or a related field.
• 2+ years of warehouse supervisor or mid-level leader experience.
• Comprehensive knowledge of WMS/TMS systems; proficiency in data analytics.
• MHE certification required.
• Ability to travel.

Physical Demands

• Mobility: Ability to walk, stand, bend, squat, and kneel for the duration of an 8-10 hour shift.
• Strength: Ability to lift up to 80 lbs.
• Coordination: Strong hand-eye coordination and manual dexterity to handle small parts or operate machinery.
• Environment: Capability to work in a fast-paced, industrial environment.