Dealership Warranty Admin/Internal Service Advisor

About the role

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Ken Garff Mercedes, a Ken Garff Automotive Dealership, is currently looking for a talented Dealership Warranty Admin Clerk/Internal Service Advisor that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here

• Paid training and real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing

• Process warranty claims
• Verify criteria required by factory or distributor
• Post credits on computer
• Track parts by tagging
• Arrange for parts to be shipped to the factory or distributor, or to be scrapped
• Follow up with the factory and distributors regarding unpaid claims
• Maintain professional relationship with Internal technician and sales department to help get all internal cars through the shop
• Communicate and get approval on all repairs needed
• Other duties as assigned

Here’s what you’ll need

• 2 years of experience as warranty clerk or similar experience preferred
• High school diploma or equivalent
• Strong trouble-shooting skills and demonstrated trustworthiness
• Excellent interpersonal and customer service skills
• Advanced computer skills