Department Coordinator

What You'll Do

• Build effective dispatch schedules by evaluating service needs and technician skills to ensure efficient service delivery
• Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments
• Monitor dispatch pools and coordinate with the warehouse to ensure necessary parts are staged and available for service
• Handle incoming phone calls from technicians and customers professionally and efficiently, providing timely assistance
• Manage internal and external email communications to ensure accurate and timely responses
• Update and maintain work orders throughout the duration of projects to ensure accurate documentation
• Audit paperwork for accuracy and completeness, and regularly review relevant business reports
• Create and manage various types of service and sales requests
• Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction
• Work overtime as required
• Other duties as assigned

What You Bring

• High School Diploma or GED required; at least one (1) year of relevant experience preferred
• Proficiency in Microsoft Office Suite
• Strong organizational and time management skills, with the ability to efficiently manage multiple tasks and priorities
• Excellent verbal and written communication skills, with a strong focus on customer service
• Must be highly reliable, self-motivated, goal-oriented, and able to work effectively in a fast-paced environment
• Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.